Secretarial and Office support from English for Diplomats

We should never underestimate the important contributions that receptionists, telephonists, secretarial and support staff make to the success and efficiency of our organizations, and English for Diplomats provides training not only for diplomats but also for the colleagues that provide them with such valuable support in their mission's work.

Often, the first contact that is made with an embassy or consulate is dealt with by receptionists and secretarial staff. It's important that the English skills of these staff reflect the high quality of training that we expect from anyone who works in an overseas mission. Employing non-diplomatic staff from the host country ensures that you have experienced native speakers, but equally important are the training needs to ensure that all staff have sufficiently good skills and expertise when English is used as a common second language.

English for Diplomats can provide English training for secretarial and support staff in:

    • Telephone techniques
    • Appointment making and confirmation
    • Meeting, greeting and departures
    • Hospitality, introductions and conversational ice-breakers
    • The different styles and conventions of written communication: emails, letter writing and formal documents
    • Dealing with difficult situations tact and diplomacy

Of course, English for Diplomats is also happy to provide English lessons for the learners and less-experienced users of English to enhance their skills to a level where they feel confident in their functional use of English, as well as more conventional English lessons that will help lead them to exam qualifications.

For further information, and to discuss the needs of your staff, please contact us - we will always be pleased to hear from you.

Call: (+30) 6940 878106 - or leave your details on our Contact page

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